Delivery and return
1.1. Delivery times: We are committed to dispatching your orders as soon as possible. We make every effort to deliver to you quickly, generally within 3 to 4 working days from the confirmation of your order. Depending on the time at which the order is placed and the delivery area, the time may be shorter. Please note that delivery times may vary depending on destination, logistical constraints and external conditions beyond our control.
1.2. Delivery areas: We deliver our products to several countries. Europe area is supported. Countries outside the European zone are managed on a case-by-case basis according to the shipping constraints and the costs related to these shipments.
Article 2. Delivery tracking
2.1. Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation containing a tracking number. You will be able to follow the routing of your parcel until its delivery.
2.2. Responsibility for delivery: We are committed to ensuring proper delivery of your orders. However, in the event of loss, theft or damage caused by the carrier, please contact us immediately so that we can take the necessary steps to resolve the situation. We accept no liability for delays in delivery caused by unforeseen circumstances beyond our control.
Article 3. Shipping costs
3.1. Calculation of shipping costs: Shipping costs are calculated based on several factors, such as the delivery destination, the weight of the package and the delivery options selected. We strive to keep shipping costs reasonable and competitive to provide you with the best possible service. Details of delivery costs will be clearly indicated during the ordering process. All taxes and customs duties are the responsibility of the customer and on a case-by-case basis.
3.2. Additional shipping costs: In some cases, when the transport costs exceed €3 or exceed the total amount of the order placed on our site, we reserve the right to ask the customer to cover the additional shipping costs. This decision will be made on a case-by-case basis, taking into account the actual costs of shipping and the specific destination.
3.3. Notification of additional shipping charges: If additional shipping charges are applicable to your order, we will notify you as soon as possible. You will then have the option of accepting the additional charges or canceling your order. We work closely with our customers to find individually tailored and fair solutions. We are committed to providing transparent information about shipping costs and to communicating with you clearly and accurately regarding any charges that may apply. at your command. Your satisfaction is our priority, and we always strive to provide a reliable and affordable delivery service.
3.4 Original Shipping Charges: Note that your original shipping charges will not be refunded.
Article 4. Returns
4.1. Return Policy: We value your satisfaction. If you are not completely satisfied with your order, please contact us within 7 days of receiving the products for return authorization. Returns are accepted for the following reasons: products damaged during delivery, order errors on our part or defective products. Any return for a reason other than those listed above will be subject to our prior approval.
4.2. Return Conditions: Returned items must be in their original condition, unused, undamaged and complete with all original accessories and packaging. Items returned incomplete or damaged will not be refunded.
4.3. Returns Procedure: To return an item, please contact us for return instructions specific to your situation. Return costs are the responsibility of the customer, except in the case of error on our part or defective products.
4.4. Refunds: Refunds will be made within 14 days of receipt of returned items that meet our conditions. Refunds will be made to the payment method used when placing the order.
4.5: Exchanges and Returns: Exchange in the form of online store credit: Returns made after 30 days from the date the order was shipped may be eligible for an exchange in the form of online store credit . This credit can be used to make future purchases on our site.
4.6: Limitation of Returns: We do not accept returns or exchanges for orders made more than 90 days from the date of shipment. It is therefore important to contact us quickly if you wish to return an item.
4.7 Refused returns:
- Personalized tattoos cannot be returned.
If you wish to make a return, follow the instructions below in the "How to return" section and send us a photo of the product(s).
How to make a return:
How can I make a return?
It's super simple! Email us at firstname.lastname@example.org with the following information:
- Your name and address
- Your order number
- The products and quantity you wish to return
- The reason you hope to return it
Our team will review your order and share next steps with you.
We encourage you to read our returns policy carefully before placing your order. Your satisfaction is our priority, and we strive to process returns fairly and efficiently. If you have any questions or concerns regarding our returns policy, please contact us and our customer service team will be happy to assist you.